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What is SmartTrack?
What is SmartTrack?

Our contact forms use SmartTrack technology! In some cases you may want to disable it, learn more.

Web4Realty Support avatar
Written by Web4Realty Support
Updated over a week ago

All contact forms on your website use SmartTrack technology to recognize who is filling out a form on your website!

The Benefits of SmartTrack

If you have a lead on your website who submits more than one form, these submissions will be stored and consolidated to a single contact profile!

Let’s use an example:

  • A potential buyer named John Smith visits your website. 

  • John is looking to purchase a condo in Toronto and uses your website to find condo listings of interest.

  • Over the course of the week, John requests a showing to 5 listings he’s interested in. 

In this example, John Smith has submitted 5 forms.

With SmartTrack, all submissions are consolidated to a single John Smith contact profile!

Without SmartTrack, you would have 5 John Smith contacts in your CRM.

When would I disable SmartTrack

If you plan on using a contact form on a single device which will be filled out by multiple people, you should disable SmartTrack!

Some examples would include door-to-door marketing, conventions and booths.

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